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widget problem
volleygirl33
Newbie
‎06-02-2014 04:28 AM

Since the update the circle widget does not refresh after I have read my text messages. It will keep reappearing in the circles widgets as if it is still new. Can anyone help me with this?

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Re: widget problem
vzw_customer_support
Customer Service Rep
‎06-04-2014 05:29 AM

I'm sure this is a lot frustrating for your phone to display you have unread messages volleygirl33! The great news is there is a fix! You can actually update to Verizon Messages 4.2.2, (which you can find in the Play Store), and this app will correct this update your "read" status.

I hope this helps!

Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

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Re: widget problem
volleygirl33
Newbie
‎06-15-2014 04:44 AM

This did not work.  I downloaded Verizon messages 5.0.2.  I could not find Verizon Messages 4.2.2

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Re: widget problem
vzw_customer_support
Customer Service Rep
‎06-17-2014 05:29 AM

@volleygirl33,

Thanks for trying that and keeping us posted!

Run the phone in safe mode http://vz.to/1nBbtlO and see if this resolves the issue. It may be a 3rd party app causing the problem. If it doesn't happen again while in safe mode, you need to uninstall all 3rd party apps and add them back one at a time to determine which one is causing the issue.

JohnB_VZW

Follow us on Twitter @VZWSupport

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