Having the same issues as everyone else! I can't redeem my offer. The error message keeps aying account not found. No one seems to be able to fix this issue and chat takes 20 min with no solution. After speaking with someone last week, I received the same answer about manually entering it and it taki g 60 to 90 days. Why??? I just waited 2 months to redeem and now I should wait several more months? What's the deal? If you cannot give a physical card or e-card then credit my acct $200 and call it a day. That would be a lit easierand less headache for everyone!
Hi @Goldenboy0541
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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