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Can't redeem xbox gift card offer.

Thor8719
Newbie
‎03-24-2023 12:31 AM

I'm not able to redeem my $50 Xbox gift card offer.  I've tried redeeming the offer on multiple devices, using different browsers. Every time, I get the same response: "The requested URL was not found in this server".

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LawrenceC
Moderator Emeritus
‎03-25-2023 12:43 PM

Hi Thor8719,

Was this promotion for your Mobile or Home Internet service?

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Thor8719
Newbie
In response to LawrenceC
‎03-27-2023 07:53 PM

It was for the home service. Fios package. I click on the tile to redeem and it just says unable to find the page. looks like everyone is having the issue and it needs to be claimed or its going to expire

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kh-gary
Moderator Emeritus
‎03-27-2023 08:03 PM

Hi Thor8719,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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