My bill was due on 12/25. I requested online to pay 2 days late when my paycheck would be deposited. I received a delay until 12/29 which was confirmed on email. One Wednesday 12/26 I received an email that my payment was due. I had to borrow the money from our daughter to pay online. I received a confirmation of payment. Tonight I just received an automated call regarding my payment due.
I just checked my account and the payment due was 0. I wish I could have talked with a live person when handling problems. I am not always late and have been with Verizon for many years. This is crazy.
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