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Caller ID firmware upgrade
TedD
Newbie
‎04-16-2009 12:19 PM

My caller ID only works part of the time.  Is there going to be any firmware fix soon for this problem.  I reported it several weeks ago and received voicemail telling me that a fix was in the works.  Location is Chatham, NJ

TIA

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MagicMan
Contributor - Level 1
‎04-24-2009 09:44 PM
Could you post back here when you get the firmware fix?  I'm having a similar problem.  I get 'incomplete data' on many calls.  I know the caller id info is passed between the 1st & 2nd rings so it's not like I'm picking up on the first ring.
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JJohn
Newbie
‎05-01-2009 02:59 PM

I'm having the same problem with my caller id. Switched to FIOS in late March...problem surfaced in early April. A tech came out to swap my the box outside the house today. After making the swap, which did not fix the problem, he told me that the problem has to do with software/firmware that is related to boxes from a particular vendor. I asked what was being done and he said that someone at Verizon was working on it. After numerous calls, explaining this problem to a host of Verizon customer support people, telling me someone is working on it doesn't provide me much comfort.

If anyone had any recent information related to this problem, please send me a message.

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MagicMan
Contributor - Level 1
In response to JJohn
‎05-09-2009 12:25 AM
Interesting thing....my Verizon Call Assistant doesn't have any problem...just the caller id devices on the phone.   ??
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TedD
Newbie
In response to MagicMan
‎05-09-2009 04:00 AM
I wound up replacing all my phones with a DECT 6.0 Panasonic system.  No problems since.  It appears that older phones just are sensitive enough to detect the caller id signal over fiber.
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MagicMan
Contributor - Level 1
In response to TedD
‎05-09-2009 12:34 PM

i'm due for a new phone.  i think i'll give it a try.

Thanks for the update! 

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Harles
Enthusiast - Level 3
In response to TedD
‎05-10-2009 01:24 PM
@TedD wrote:
I wound up replacing all my phones with a DECT 6.0 Panasonic system.  No problems since.  It appears that older phones just are sensitive enough to detect the caller id signal over fiber.

This makes sense, I believe the voltage in the inside wiring is lower once Verizon installs an ONT.

 

Thank you,
Harles

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phillyphone
Enthusiast - Level 3
In response to Harles
‎05-11-2009 04:00 PM
I also have the Panasonic Dect 6.0 and my caller ID has worked 99% of the time. I recently got one call where it malfunctioned but I had also just installed a wireless mouse on my laptop and I think maybe it interfered with the cid transmission to the phone.
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