My elderly parents have a Verizon Home Phone unit, to which they have connected a typical cordless handset. They emailed me yesterday afternoon and told me that are unable to use their phone. When I called their number, I got a Verizon message that says that their phone is busy (not all circuits are busy, but that their phone is busy). There was not a typical busy signal. I have never heard this message, I've always heard busy signals.
What does it mean that there is no busy signal and instead I get receive that message? Combine that with the fact that they say they cannot dial out? Is it a problem with the Verizon line, the Verizon home phone box, or their phones?
They are 95 and and confused. And I don't live near them to help. It's been like this for 12 hours.
That message doesn't read like one that Verizon uses. A few questions to get the ball rolling:
Is this Verizon Fios service, copper landline service or something else?
Is this new service, or have they had it for a while?
Is their telephone number being ported to or from Verizon?
When they try to make a call, if they blow air into the handset, do they hear it in the earpiece...or...is it completely dead as if the phone isn't plugged into anything?
Start a new topic or ask questions in the open forum.
