Cannot Access Digital Voice Services

[Larryh86GT]

After years of using the voice digital services to view and block calls a few days ago it stopped working

and I get this alert:

Alert

The account information entered is no longer valid as this account has been deleted; please verify your Verizon Online Username or use a different Verizon Online Username to access Fios® Digital Voice services.

[LawrenceC]

Hi Larryh86GT,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.