Contact a real person to discuss a problem

[Mari-Lu]

I have not had phone service for almost 24 hours.  When I call Verizon or try to contact by email, all I can do is schedule an appointment, but can not provide details for problem or find a way to speak with a person.

I am pretty sure that the problem is in the phone room in the basement of my high rise building, but not in my apartment. 

I did schedule an appointment but the first available appointment is a week away.

How can I contact a real person??

[ElizabethS · Accepted solution]

Did you try the live chat?

You'll find it on our Support page as well as customer support phone numbers.

[Mari-Lu]

Yes, I try live chat and after chatting with two people was given a phone number and spoke with someone.

[EMCc2]

ABSOLUTELY!  If I had a problem that could be solved by prior categories I'd have solved it by now!  I have a question about whether or not my request for keep my email went through and there's no category  to get to a person to answer that!!!

[shsh2]

There may have been telephone numbers on the support page in 2013; in 2018, attempts to get to a number result in going back to page one.  Very frustrating.

[LawrenceC]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.