How to Register Complaint Regarding FiOs Customer Service
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I called because I was unable to receive incoming calls on my phone. It took 40 minutes and then they told me that I needed to call back tomorrow during normal working hours to get it resolved. I was told I could not have a direct number to avoid the phone tree but that I should tell them that they checked the IVAPP and it showed a pending order and that they needed to contact OCG group to push the pending order. I asked whether they could convey this information themselves in my record and they said no. I asked if I could file a complaint and they put me on hold. A supervisor picked up and promptly disconnected me.
All along, the customer service rep was polite and professional, but the process is clearly broken and the end result is terrible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.
