Incoming Call Block

[Holly1]

     I used incoming Call Block on my TV  for a number that keeps calling. It confirmed it was on the Call Block list. However, yesterday that numbr called again. I again clicked on Call Block and a  notice came up saying that number was already on the Call Block list.

    I have never used this feature before and I ddn't setup the Voicemail feature on my computer. Do you need to do that for the incoming Call block feature to work? All the other features such as Call Back, Delete Call, etc. work without using that setup on the computer.

Holly

[Anthony_VZ]

No it should not be needed to for the call block to work. Even though you have the number in the call block list, please make sure you have the feature enabled. For more information on using call block, please refer to https://www36.verizon.com/fiosvoice/userguide/User_Guide.pdf  . If you need any additional assistance, please reply back to let us know.

[Holly1]

I already had read the Verizon Guide,but went back again (It's on Page 8.) It has no place on the TV to activate this feature, although it keeps telling me the number I blocked is already on the blocked list.

Holly

[Hubrisnxs · Accepted solution]

Depends on what the number is, it may not be able to be blocked by Verizon. 

If it's out of area, a cell phone or a business number, then there's a possibility that it simply can't be blocked by them.  a caller ID manager (you would buy that at a store) can block it if it's one of those scenario's. 

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Call BlockYou can use Call Block to automatically block incoming calls using a screening list that you create. Call Block will reject calls from phone numbers that match those on your Call Block list. Your Call Block list is limited to either 6 or 12 numbers, depending on your region.

When a blocked caller reaches your telephone number, they will hear a recording saying you are not presently accepting calls. You can temporarily deactivate Call Block or change your Call Block list at any time.

Calls made to you from outside your local calling area, through operator assistance, or from cell phones and some business phones cannot be blocked.

All calling features are subject to availability and compatibility restrictions.

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[TigerG]

Is this really the answer to why I cannot block the frequent, annoying calls from a business? I have followed Verizon's directions on the support page on how to block a call from the call log. NOWHERE does the support page indicate that the limitation described in the following "solution". This is a "solution"? This is ludicrous if true.

So what's my recourse? Do I need to call the local and state governments about Verizon not providing services that they state they provide? This is frustration piled on frustration: 1) weekly and more often cold phones calls from a business I did not know or solicity; 2) a Verizon service that is so limited as to be useless for the most common kind of harassing call.

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Hubrisnxs wrote:

Depends on what the number is, it may not be able to be blocked by Verizon. 

If it's out of area, a cell phone or a business number, then there's a possibility that it simply can't be blocked by them.  a caller ID manager (you would buy that at a store) can block it if it's one of those scenario's. 

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Call BlockYou can use Call Block to automatically block incoming calls using a screening list that you create. Call Block will reject calls from phone numbers that match those on your Call Block list. Your Call Block list is limited to either 6 or 12 numbers, depending on your region.

When a blocked caller reaches your telephone number, they will hear a recording saying you are not presently accepting calls. You can temporarily deactivate Call Block or change your Call Block list at any time.

Calls made to you from outside your local calling area, through operator assistance, or from cell phones and some business phones cannot be blocked.

All calling features are subject to availability and compatibility restrictions.

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[caumong]

I turned on the "Incoming Call Block" feature, but it only allowed me to block up to 10 numbers.  I am willing to pay for any feature similar like this since I am getting lots of robocalls.  Please let me know if Verizon has any feature to block unwanted numbers.

Thank you for your help!  Really appreciate any information readers in this forum can provide.

[Justin46]

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@caumong wrote:

I turned on the "Incoming Call Block" feature, but it only allowed me to block up to 10 numbers.  I am willing to pay for any feature similar like this since I am getting lots of robocalls.  Please let me know if Verizon has any feature to block unwanted numbers.

Thank you for your help!  Really appreciate any information readers in this forum can provide.

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If you have FiOS Digital Voice then you can turn on Simultaneous Ring and make use of the free NOMOROBO service. While NOMOROBO is not a Verizon service, it works very well with FiOS Digital Voice. I have been using NOMOROBO for several months now, when a robocall comes in that it recognizes the phone rings once and then blessed quiet.

If you are interested go to nomorobo.com for more information and to sign up. And again, the NOMOROBO service is free.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.5
Keller, TX 76248 (VHO 1)

[pbart1]

I recently had a similar scenario with United Way robo-caller calling me repeatedly despite it being on my block list. Verizon tech support said United Way is not blocked since they are a 'reputable' company. I argued that was subjective opinion and irrelevant; blocked list should block! And/or limitations should be declared and not hidden as obscure footnote in user guide. This may or may not apply to your situation. Just sharing my recent experience with Verizon. Good Luck.

[DowntownAB]

I had a couple of annoying numbers on my call block list. I used the Verizon web site to add these.  But i keep getting calls.  I contacted the support chat and was told this is a known error and there's no date or estimate when it will be fixed.  What use is this feature if it doesn't work.  These sales calls are so annoyind its a waste of time reporting them on the gov's DO NOT CALL site. I'm thinking of cancelling my Verizon home phone, it's more trouble than it's worth and go back to just having my cell phone. 

[tns2]

Not precisely a feature that doesn't work.  But some incoming calls are sent in such a way that the caller gets around call blocking, and they are trying to fix it.

[manhattanNYC1]

Use DO NOT DISTURB features, it will be working

[rkujay1]

I keep getting calls which caller ID shows as 'Unavailable'. Both with phone numbers (mostly spoofed) and without. What is the point of call block if it cannot block what it is intended to block?  Moreover, why limit the number of blocks? These pro spammers have a virtually unlimited number of phone numbers to use to spam me. Verizon is the phone company for crying out loud. One would think that they might use a bit of their tech savvy to get rid of this annoying junk.

[sherbru1]

I agree with the limit of numbers that can be blocked. FIOS Please Increase ! I changed to Digital Voice because FIOS has a 100 Blocked Call list. I am up to 30 blocked numbers in 2 weeks and will soon be at MAX.  They each seem to have unlimited numbers to call from !  Increase it to 1000 or UNLIMITED !!! We pay enouggh for FIOS to do that !

[SueLin1]

How can I place incoming Call Blocks on numbers that show up on my caller ID as Out of the Area, and the number contains less than 10 digits?

SueLin

[kelly1]

Why are we limited to 10 numbers to be blocked.  Doesn't Verizon KNOW ABOUT SCAMMERS and TELEMARKETERS?  I use digitone right now and even that only holds so many numbers.  Thankfully I can block area codes, but at this rate, I may have to change my number.  I can't exactly cancel the number because I have an all in one printer, which faxes, which I need.  And I DON'T need these constant telemarketers calling me all the time, when I am having back issues and facing BACK SURGERY!!  Please fix the block feature ASAP or we may have to go higher up here.

[AJR8]

I completely agree that call block is pathetic. A lot of people have complained about this for the last couple of years but Verzon doesn't seem to care...

[oldfashioned]

Here is an idea:  If and when you get a telemarketing call from an 888 or 800 number, pick up and as soon as you hear that it's a telemarketing call, tell the caller immediately that you're not interested and to please put you on the "do not call" list.  Yes, it's the old fashioned way but it works and that will end all future calls from that number right then and there.  Or if you're not home to pick up, call the number back and many of them will have an automated system that allows you to opt out of future calls from that number. 

Technology can make life easier but even at its best, it only goes so far.  The incoming call block feature is not the greatest and it's a pain.  But when my time is limited, I just keep things as simple as possible.  I just don't have the time to write down the number, pull up my call log features from the TV menu, and add the number to my list with the remote.  I don't even remember which blocked phone numbers may still be there.   

You can also get on the National Do Not Call List (donotcall.gov). 

It's amazing how technology conditions us to become so dependent on these extra features that never used to be considered necessities but that's my opinion.

[tns2]

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@questioning wrote:

Here is an idea:  If and when you get a telemarketing call from an 888 or 800 number, pick up and as soon as you hear that it's a telemarketing call, tell the caller immediately that you're not interested and to please put you on the "do not call" list.  Yes, it's the old fashioned way but it works and that will end all future calls from that number right then and there.  Or if you're not home to pick up, call the number back and many of them will have an automated system that allows you to opt out of future calls from that number. 

Technology can make life easier but even at its best, it only goes so far.  The incoming call block feature is not the greatest and it's a pain.  But when my time is limited, I just keep things as simple as possible.  I just don't have the time to write down the number, pull up my call log features from the TV menu, and add the number to my list with the remote.  I don't even remember which blocked phone numbers may still be there.   

You can also get on the National Do Not Call List (donotcall.gov). 

It's amazing how technology conditions us to become so dependent on these extra features that never used to be considered necessities but that's my opinion.

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Your actually find someone on the line with these annoying calls?

[oldfashioned]

Yes...I'm not saying it's failproof and I guess it depends on your area and who the call is coming from but it's just a suggestion based on what has worked for me over the years.  I'm just saying that whenever I have picked up the phone or called the number, I have either spoken to a rep who would pick up or followed the prompts from an automated system to be put on their "do not call" list. 

I agree that it's annoying and sometimes it's more annoying when the call is made repeatedly to my phone line without any message being left.  That's why I often just try to nip it in the bud by picking up or calling back.  *Sometimes* the old way is better. 

[Govtman]

Look fella, we're paying for this service so we expect it to work.  No need to lecture us on picking up the &&^&^ phone when we're paying Verizon to block these calls.  I don't appreciate the fact that there are some calls they can't block.  I can understand emergency type situations, but we're paying for a service here and yes, that might mean we're dependant on technology.  Aren't you also?  I mean, aren't you on the internet right now?  Isn't that technology dependant sir questioning?

Verizon, now fix our problems or suffer by the wayside...

[oldfashioned]

You're taking what I said out of context.  You want Verizon to block all of your unwanted calls and to *not* have a cap on how many phone numbers you can block.  Right?  I just don't know if that's possible or if that will become a reality any time soon.  I am not lecturing anybody.  I am merely suggesting that if you want these telemarketers or non-profit organizations requesting donations to stop bothering you, there are other ways of going about it in the meantime.  No, I am not against technology and yes, we all depend on it to a degree.  Unfortunately, it's not perfect and it often only goes so far.  There are some things that even the best technology will never replace and obviously, the call blocking feature from Verizon has its limitations.  I am merely saying that it takes two minutes to pick up the phone or call the phone number back in addition to using this call blocking feature.  I don't see anything wrong with what I said or that kind of suggestion.  This is a peer-to-peer support forum and I was just trying to help.  I don't see anything wrong with picking up the phone receiver.

Does Verizon's call blocking feature not go far enough?  Perhaps and yes, we are paying for a service.  Again, I was merely suggesting other ways of stopping unwanted and annoying calls that have worked for me.   

Maybe you should contact Verizon directly or post your complaint on the suggestion board so people can vote on your idea if it really bothers you.