Land line has dial tone, but once dialing out there no connection... Also, phone rings but cannot answer
This says it all. Please advise.
If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp
buy the new equitment, replace it, if it is still problem, call c/s
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