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Never a Verizon customer. False credit report claim!

NeedSomeHelp1
Newbie
‎05-18-2016 06:03 PM

Hello,

I am in the process of securing a home loan. In the credit report from Equifax (not the others), there is a negative report from Verizon stating I owe them $1813 on an account from 10/14.

I am not, and have not been, a Verizon customer. I have no idea why this charge is on my account. When I call Verizon to resolve the situation I am told that since I don't have an account with them, and they cannot find a record of me, they cannot help me. How can I address this situation? Any help would be appreciated.

All my best,

NeedSomeHelp

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LawrenceC
Moderator Emeritus
‎05-18-2016 07:13 PM

Hi NeedSomeHelp,

These forums are dedicated to Residential products and services offered by Verizon.  Have you also contacted Verizon Wireless support to see if this might have been related to a wireless account?

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NeedSomeHelp1
Newbie
In response to LawrenceC
‎05-18-2016 07:43 PM

Thanks, I'll give that a try.

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LawrenceC
Moderator Emeritus
In response to NeedSomeHelp1
‎05-18-2016 07:52 PM

Yes, please determine if it was a Verizon Residential  or a Verizon Wireless account.  If the former, and you need assistance, report back and let us know.

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