Today is July 3, 2013. I have had no landline since June 11, 2013. My daughter has made numerous Repair Tickets and numerous calls to Verizon Repair for me. First ticket was cancelled without notice. Next ticket Repair Service came out for 5 minutes and said they would be back tomorrow. Every ticket thereafter has resulted in the same outcome.
I have had my copper line since 1960. Anytime I ever had trouble Repair Service was there the next day to fix it. It seems they are too busy tyring to convert you to F.O. to care. I want my landline line fixed immediately. My daughter talked to Everett in Repair last night and asked for a Supervisor. Everett said a Supervisor would call in 30 minutes. They never called. Everett was not allowed to give out his Supervisor's name.
There is no way to contact anyone to register a complaint so that this situation might get solved. I wonder if anyone is listening from Verizon Customer Support that might put this Old Lady's Phone back in working order in Alexandria, VA 22306?????????????????
Thank you.
Solved! Go to Correct Answer
83 year old lady's phone & internet was restored on 07/03/2013. Thank you Verizon.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
We have not heard from you regarding this issue, and we are going to close your private support case due to no response. Please post in this thread if you still need us to look into this.
Thank you,
-Rachel
Why does the 83 year old need to have a priviate conversation to get this resolved? Why did she have to go to the extreme and post to a public forum in order to get assistance. Seems like we should not have confidence in Verizon services no matter if it's a copper line or FIOS. If customer service can not get a ticket to go thru the system and the techs can not resolve the issue at the location, it seems like there maybe something else going on in the background. You may want to look into and alternate service.
I agree that no one should feel they have to use a public forum to finally have a situation such as the lack of basic, potentially life-saving phone service resolved. The private conversation requested was so that the customer does not post her private identifying information (phone#, account#, etc...) in a public forum.
If you haven't already, make sure your mom registers for the repair priority service for Seniors. - It is for seniors and/or those who have no other phone besides a landline - so that they can have 24 hour repair services. Simple forms to fill out and mail in at this direct Verizon link (below). My mom is 88 and in the same situation. Hope this helps! http://www22.verizon.com/support/residential/phone/homephone/general+support/request+repair+service/...
Thank you so much. Good answer. Best.
In the long term I would look into getting Fiber Optic phone service. I was sent a letter a few months back and was told it was available in my area and was upgraded from copper . There was no additional fee for the upgrade and my monthly bill is about the same. Plus a battery backup system was included for phone service!
Glad it helped! I meant to say it is for Seniors and/or those with Medical issues (temporary or permanent) that don't have access to a phone except a landline and it offers service within a 24-hour period from the reporting time.
Does the 24 hour Senior repair service apply in Florida? The link indicates it is for Maryland. Thanks.
>>Does the 24 hour Senior repair service apply in Florida? The link indicates it is for Maryland. Thanks
Consensus of opinion is that it does but no one is sure. Best guess is to fill out the forms from the link (see below) and mail it to the address on the link page--which interestingly enough is in FL...'-}}
I might change the mailing address a bit to something like "FLORIDA Repair Priority Program" (vs. "Maryland") and perhaps add a note to the stuff I mailed that you hoped this was the correct address for FL also and if not, could they direct the completed forms to the correct office for FL and also contact you directly to let you know the status:
Hope that helps...
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