Outgoing Call, rings twice then dead air
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Aside from the pleasure of your loving voice to start his day, he can set an automatic daily reminder call by the Verizon system with his recorded message ("Get up you lazy bum!"). I have used this for appointment reminders for several years, and it almost never fails.
I had this problem a couple years ago, with a fellow verizon user. Despite (or because of) several fruitless hour long calls, the problem went away after a couple of months.
There are many ideomatic behaviours in the verizon system, because it is more complicated than Verizon can manage perfectly. The call center techs rarely know the answer, and you / he can expect to spend a couple hours getting to an actual phone system technician (Level 2) who might know the cause or be willing to explore the issue with interest.
