Reminder and Wakeup Calls

[Lorrikeet]

I've had Fios since early November.  I'm having problems with Reminder and Wakeup calls that I have set.  Either I get no calls or they do not come at the time I have set.  Is this a common problem?

When I just had a land line I used the reminders all the time and never had a problem.  

[Jerrold_VZ · Accepted solution]

Sorry to hear about your trouble. Sent you a PM to further look into your issue.

Thanks,

Jerrold_VZ

[Lorrikeet]

I never received a PM.. 

[2way]

I'm having issues w/wakeup calls as well. I think it is tied to the migration to the new FiOS VM system.

I cancelled all wakeup calls on the old VZ VM, never set new wakeups on the new system. Yet, the old VM continues to wakeup call me. I've no other way now to cancel them. I don't think they are updating the old system w/status.

[#5]

HI!

Oh my Gosh I need your help!

How did you ever get the reminder /wake up off your phone.  I had vios over 10 years ago and the calls are still coming!

Cynthia

[lawlesslaw]

Call 1-888-234-6786..  This is the number to get your voicemails.  It gives you prompts to wake up alls.  Follow the directions.  Hope this helps!

[Lorrikeet]

Thanks.  I always just call my own phone number and it does the same thing.  But I have to say that the problem has been resolved for a while now so whatever was going on was internal to Verizon.  I have had them now for the last 4 years and am very pleased.

Hope your service is just as great.

peace,

lorri

[Leeny11]

Cancel wake up call

[lawlesslaw]

My wake up calls have not been calling for two days now.  What do I do to fix it?  They worked fine for years!

[ChiChi-Muggins]

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@lawlesslaw wrote:

My wake up calls have not been calling for two days now.  What do I do to fix it?  They worked fine for years!

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Mine stopped working a week or so ago.

[lawlesslaw]

I spent an hour waiting for the online support chat and all they had me do was delete my current wake up calls and reenable them.  They DID NOT work this morning either!  I wish someone would help.

[Lorrikeet]

I didn't get the calls on Sunday and Monday this week but they have rung the rest of the days.  I also have noticed that the number that it is calling from is not an 800 number but now an area code 484.  I tried to report this issue on line and kept getting error messages on Monday that my browser was making a 'bad request'. 

I agree.  Something has definitely changed!

[lawlesslaw]

I just got off the phone with Verizon support.  After about 30 minutes they figured out that yes, there is an outage on the reminder/wake up calls.  They hope to have the problem fixed with in 2 business days.  I was told to call back Monday if it still wasn't fixed!

[LawrenceC]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.