Verizon Call Assistant No Longer Available?

[ckcasad]

I just contacted the support chat and they told me the Verizon Call Assistant is no longer available.  I used this feature at my old house to receive email notfications when I got voicemails.  Is it true this is no longer available or did I get someone that didn't know what they were talking about?

If this is the case then it might be time for me to go back to Vonage!

[Justin46]

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@ckcasad wrote:

I just contacted the support chat and they told me the Verizon Call Assistant is no longer available.  I used this feature at my old house to receive email notfications when I got voicemails.  Is it true this is no longer available or did I get someone that didn't know what they were talking about?

If this is the case then it might be time for me to go back to Vonage!

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Have you tried going to the Call Assistant website and signing up? The site is there, I don't see anything about it being discontinued. In fact I just signed in and got my list of calls, so it is still working.

Try going to https://www36.verizon.com/callassistant/signin.aspx and signing up and see if it will work.

Otherwise I have no idea, sorry......

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

[greenpeeps]

I had the same problem.  I saw that Verizon had it, said I was signed up for it, and it was free.  But I couldn't get it to install.  I finally called Verizon and someone there told me it was no longer available.  However, two months later, I go to my account online, and here they are advertising it and it's free and says I'm already signed up for it.

Do they have it or did I have another circumstance of an employee who couldn't or wouldn't help?  The employee I spoke to also said there was some other service, but I'd have to pay for that, and did I want to sign up for it?  I asked what the service was, what it would do for me, and he didn't know, but again asked me if I wanted to sign up for it.

Is anyone still using it?

[tropicalgal]

hasn't work for me in over 2 months and I have made repeated calls to report the issue. Today a Verizon person calls me and said it is no longer available.  So upsetting and frustrating that Verizon wouldn't notify their customers using this app.   So rude 

no consideration from them.   

[crugil]

Hasn't worked for me since Nov.8th..both on my desktop and laptop.. I contacted  live/chat  w/a tech guy today and he couldn't figure it out..Said

it may be a billing/profile glitch...called them and got so many prompts,  I just couldn't get a person..So I uninstalled it and in trying to reinstall, I get a prompt that says I already have it on my account..but can't find it to download it again.Crazy..givin up!!

[tropicalgal]

it is most frustrating and can't get a straight answer from Verizon.

I am able to view my calls and voice mails but that's it.  Will not load and play any  of my voicemails.

Now lately I kept getting all  my old calls back I have deleted   they keep showing back up again in my calls ????

why is Verizon running us around the barn !   VCA is currently  listed on their sites as part of the phone plan

as well as on my phone service plan.    helloooo  what is the deal !

[prisaz]

If you have switched to digital voice, or have digital voice, you will need to use the online tools.

https://www36.verizon.com/fiosvoice/

Now if you have switched to digital voice, there is a time limit where you must set up you mailbox.

[tropicalgal]

Prisaz,  greatful for your post info.   Most informative...   My current plan is freedom essentials as I have landline.

If I switch to Digital Voice my VCA will play my voice voice mails   after I get the tools with link you posted...?

Digital Voice is more expensive cost than Landline cost. ? 

[prisaz]

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@tropicalgal wrote:

Prisaz,  greatful for your post info.   Most informative...   My current plan is freedom essentials as I have landline.

If I switch to Digital Voice my VCA will play my voice voice mails   after I get the tools with link you posted...?

Digital Voice is more expensive cost than Landline cost. ? 

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I am not sure if you can make the switch. At one point new customers were getting it and you could not switch. It is like VOIP but the VOIP box is built into the Verizon ONT hardware. Unlike other vendors where you must have an external box. If you can switch it should be the same cost, but you would save on some taxes.

VCA tools are for POTS, (Freedom Essentials) to the best of my knowledge. I had VCA before I switched. My account was deleted and recreated, so I was like a new customer, but without the new customer discounts. So basicly I was an existing customer with a new account. Not an easy change. I was without service for a while on my voice line because of the strike. It would be interesting to see if I could get the VCA to work on digital voice, but I don't think it will.

Strange. It looks like my VCA account is still there. When I launch the software I just reinstalled, it shows calls and voicemails prior to my switch do Digital Voice. Items shown from March and nothing following March. I would say they are different systems completly, and not linked in any way. Also when I tried to access the Voice mails, it said I was not connected to the service.

[tropicalgal]

prisaz, yes seems like two different systems intirely. As it is for me now can at least view my calls and voicemails.

I've had VCA sense it first was available. No matter what Verizon does this app shouldn't be compromised as it now is with

seemily no fix.?    I was told at one point reporting this problem  that  Verizon had missing software to VCA ?  

[prisaz]

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@tropicalgal wrote:

prisaz, yes seems like two different systems intirely. As it is for me now can at least view my calls and voicemails.

I've had VCA sense it first was available. No matter what Verizon does this app shouldn't be compromised as it now is with

seemily no fix.?    I was told at one point reporting this problem  that  Verizon had missing software to VCA ?  

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I do like the Digital Voice web site, but also liked some of the VCA features. But the switch was my choice for other features. You can still download it and install it, but from what you say, it does not work.

Oh in regards to the OP, I had my Vonage number ported to Digital Voice. Nice $9.99 for three months and then $36 after you add all the taxes and fees. With my Verizon bundle and some reduction in taxes, I have found Digital Voice to be less money.

[tropicalgal]

Prisaz,     thanks for price info.  This is exasperating, only if the right Verizon employee monituring here would

  know the answer to this plight ?

[prisaz]

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@tropicalgal wrote:

Prisaz,     thanks for price info.  This is exasperating, only if the right Verizon employee monituring here would

  know the answer to this plight ?

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Well I passed it on. Let us see if we get a better answer.

[tropicalgal]

Prisaz Thank You  ! where did it get passed on to ?   YES... hopefully can find the right individual to help solve the issues. 

[tropicalgal]

Prisaz,  once again thank you I have received a   message from Verizon employee, will see where this goes ?

[prisaz]

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@tropicalgal wrote:

Prisaz,  once again thank you I have received a   message from Verizon employee, will see where this goes ?

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As a CL, we have a special little place where we can point things out to Verizon Employees. They do see many items and respond on their own. The community is peer to peer, where customers help other customers. Many times you will find answers here, or get extra help if you need it.

Keep us updated.

[tropicalgal]

Pasaz,  Bravo ! this is wonderful ! It has been extremly helpful and informative reading the forums.

Congrats to you and all the CL's.  for fine jobs you do with dedication helping us.   Keep up the good work !

[prisaz]

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@tropicalgal wrote:

Pasaz,  Bravo ! this is wonderful ! It has been extremly helpful and informative reading the forums.

Congrats to you and all the CL's.  for fine jobs you do with dedication helping us.   Keep up the good work !

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I guess you found the help you needed. I am happy you are happy. Without the best Verizon Employees, Administrators, Moderators, Contributors, and Community Leaders. There would be no Community. Yes I think this is a cool place to hang out, and anytime I can help someone it makes me happy.

PS. There are times when the web pages might not work just right or, glitches in the system, but I have always found help here.

[tropicalgal]

Pasaz , NO nothing has been resolved ...  I have received a $ 30.00 credit  for VCA persistant problem they haven't fixed.

I was even told previously by a tech that this was a Pentagon problem !  For me now  this has reached the point for Media attention.    I have tried most of the day to reach the phone given to me in private message all I would get was a

fast busy. 

[ElizabethS]

Hi tropicalgal

Let me contact the agent who pm'd you and we'll see if he can resolve the communication issue.

[tropicalgal]

Thank You