Verizon doesn't care
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We've had problems with noise and static on the line since before the hurricane. A technician finally came out last Wed., Sept. 14, and said someone would return the next day with the right part. No one came out. Friday, Sept. 16 I called and was told we were fourth on the list for Saturday. Still haven't seen a repair person and now our phone has been dead since Monday, Sept. 19. Nothing from Verizon after repeated emails. It is the worst customer service I have seen in a long time. I've heard similar stories from friends recently. But why should Verizon care? Unless I want to switch to Comcast and go completely wireless, which I don't, Verizon has a monopoly. The employees probably get phone service for free. When you get something for free, it's not worth very much. Still, I am thoroughly disgusted.
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Ok, but how do you get internet service? Where I live, there is no cable. You have 3 choices: Verizon landline DSL, Verizon FIOS, or satellite. Satellite is outrageously expensive. Verizon in the only game in town and they don't care about their customers.
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I feel your pain. Tomorrow is week 4 for me with no phone. I have no alternative options either. I had appointment for yesterday with Verizon Service, and was told I needed to be home between the hours of 8AM and 7PM. I took the day off from work and at 4:15 PM received a call that said they were runiing behind. Must be WAY behind because they have not shown up or called to update me. Verizon Customer Service is poor at best.
@AllieUnhappy wrote:Ok, but how do you get internet service? Where I live, there is no cable. You have 3 choices: Verizon landline DSL, Verizon FIOS, or satellite. Satellite is outrageously expensive. Verizon in the only game in town and they don't care about their customers.
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@toast wrote:
I feel your pain. Tomorrow is week 4 for me with no phone. I have no alternative options either. I had appointment for yesterday with Verizon Service, and was told I needed to be home between the hours of 8AM and 7PM. I took the day off from work and at 4:15 PM received a call that said they were runiing behind. Must be WAY behind because they have not shown up or called to update me. Verizon Customer Service is poor at best.
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
