I am dissponting now and attempting to seek advice/help.
As of last Friday (2/5), I got email from Verizon that stated that We transferred mylandline to another provider and my line was shut off by Verizon. We never give any authorization to transfer to another provider. All of my other services are working (internet and TV). I called and was informed that my number had been given away to another provider This is a number that I've had for 15 years!!! (We have been with Verizon almost 20 years)
We keep calling on 2/6, 2/8, 2/9, 2/11, 2/12, 2/13, 2/17, 2/18.
They promise my phone will be back on 2/16 and my new bundle will start on 2/18 as they offered.
Until today is Thursday (2/18), my phone service it NOT back on and everytime I called , I spent time an hour and more, everytime we speak with different people.
They were mention that they did not have my number back, and also they were mention another provider (TWC- according Verizon) also doesn't have my number. My number is in the Limbo.
How can a company do this?! Without consent? Without notifying me?!
And all this time I've wasted calling and it's gotten me NO WHERE!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
