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Verizon has NOT fixed my landline problem

Raine1
Newbie
‎07-06-2018 03:57 AM

Verizon has NOT fixed my landline problem. Verizon Service sent me a message saying: 

VACF04VV0N

Your Ticket Details

Service: 

Status: CLOSED

All they did was run a temporary shared line from my neighbors house. The wire runs across both yards and is easy to trip over or cut with lawn mower.  

How many times do I have to call to get this fixed? The utility company already marked their lines, which are not close to the phone. The phone line has also been marked for burying cables.  It's  already been a week of waiting...and now they call this mess fixed and the ticket is closed! This is unacceptable!

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MDB1797
Newbie
‎07-06-2018 06:00 PM

Agree

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LawrenceC
Moderator Emeritus
‎07-07-2018 10:05 AM

Hi Raine,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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