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Viewing call details for International calls

Sampathv
Newbie
‎06-19-2011 05:03 AM

Hi,

 I have been using Verizon Wolrd plan for making International calls and still unable to view my call logs (until I get my monthly bill). Called support group so many times and explained this issue and as usual got different types of reasons for the lack of call detail info but never got the solution to my problem. Are there any plans to fix this issue? ..

Thanks

Sampath (Sam) Vanamamalai

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Anthony_VZ
Master - Level 3
‎06-20-2011 10:28 PM

Have you logged into your Verizon.com account? You can see your remaining account minutes in there.

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VZ_cust_PA
Newbie
In response to Anthony_VZ
‎06-21-2011 06:30 AM

Thank you Antony_VZ.

I did login to my accounts.

But  international minutes information is missed completely.

Did you look into  changes have been made to website recently which created viewing issues?

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Anthony_VZ
Master - Level 3
In response to VZ_cust_PA
‎06-27-2011 02:20 AM

We can definately take a look at that. I have sent you a Private Message so I can get your account info.

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bonifacio1
Newbie
‎06-29-2011 07:42 AM

Hi.

I agree with Sampath. I used to be able to see my international worldcall minutes, though always one week late. I call those support people but they have so many different kinds of reasons and until now no solution has been made. My webpage has been changed completely and now I can no longer see my worldcalls. I don't wanna go over my call limits as it is expensive. I have no way of knowing except thru the bill. Please do something about this before you lose your customers for worldcalls.

Thanks.

Bonifacio

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lio1
Newbie
‎09-01-2011 06:21 PM

how can i check call details for the current month especially international calls. i was told that this srvice is not available to my location brroklyn ny is this true

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mbangs
Newbie
In response to lio1
‎09-24-2011 05:32 PM

We have the same issue.  Can't find the international call minutes anywhere?  That was one of the selling points for signing up for the international plan in the first place. 

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Katie212
Newbie
‎10-02-2011 11:36 AM

My service is in New York City.   I am also unable to find the detail of my current month's  international calls anywhere on my account online.   Last month's information is on the bill but that's not useful for monitoring.    Is there any solution to this?   If Verizon at least displayed the duration for all calls made from the number you could at least get an idea by adding up the international calls but you don't provide call duration anywhere either.  This is basic stuff.

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