I had a bundled account with Verizon and Direct TV and recently cancelled everything. I've had nothing but problems with Verizon "customer service" and haven't ever been able to get clear answers on billing questions. I expected some charges to be sent back to DTV, but not $186.00. No one has been able to clearly give me a detailed answer on where or when or any info for that matter. Talked to someone yesterday while on the line with DTV and got pulled in circles with repetitive info of the billing amounts. When I actually added up DTV charges, the person had no idea of what I was talking about. It ended with me spending 2 1/2 hours with DTV trying to get an address of who to dispute charges with because Verizon doesn't care now that the charges have been sent back. All they care about is the amount I now owe them. I would like to know where I can write to so that I can dispute these charges and possibly get a detailed answer of where all this money came from. I admit I owe some of it, but not I do not believe all of it. I'm done talking to "customer service" since all I get is angry since no one can intelligently tell me this is from this date, this is from here..... I had a nervous breakdown yesterday and I'm not doing it again.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Hi Genevak,
We'll be closing your private support case as we have yet to hear back from you for an extended period of time. If you still require assistance, please post a public reply in this public thread and we'll reopen your case.
Thank you,
Art
I needed time to calm down and honestly see some doctors for medical issues. I should still be able to use the information given to me rather than having to repost it all over again. This frustrates even more. This whole issue has been too hard for me mentally.
Hi genevak,
I will ask that your case be reopened.
Thank you.
Did you hear anything about asking my case to be reopened yet?
Hi genevak,
Your case was reopened on July 21. You can access it through the "My Support Cases" link on your profile as before.
Genevak,
We never heard back from you on your billing issue, so we are closing the private support case at this time. If you still require assistance, please create a new post & we will be happy to assist you. Please let us know, also, if you are having trouble accessing the private thread once the case is moved over to the private support area.
Thanks,
Paul C.
I was never told it was reopened!!!!!! All I got was I will ask for it to be reopened. I've been checking this every day looking for a response saying if it would be or not. I believe this was done on purpose to run me in circles and I'm not gonna do that. Reopen it and let me know or I'm just going to the BBB.
I even posted on here asking if it had been reopened!!!!!!!!!!!!!!!
Hi genevak,
We've reopened your case. Please continue to reply in your private support thread.
Thank you,
Art
You can complain until you are blue in the face and Verizon will do nothing and force you to pay monies they believe you owe even if you say you don't owe it. I think you should do what I am going to do and report them to BBB and The department of consumer affairs.
It may come to that and DTV, because they can't give a true statement, like a bank statement, about the charges and DTV just took the charges, no questions aked so they even begin to try. I just had to do that with Radio Shack and have no problem doing it with these 2 if I don't get an answer soon.
I am unable to resolve a billing dispute by calling the 800 number for verizon. This process is incredibly frustrating and I've spent several hours at this point trying to resolve my dispute. Long story short is that Verizon agreed to a $20 a month manual credit to my account for being a "Valued Verizon Customer". THe first two months were not credited so I called in October and they gave me the credit. They also told me I would have to call monthly to get the credit as it is a manual adjustment. I called today and the customer service agent and supervisor tells me they don't see the information in the system to support giving me a credit. I have the email confirmations but they tell me they cannot receive emails. So, what am I supposed to do to resolve this issue?
Hi dabosch,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Dabosch,
We're glad we were able to assist with your billing concern. Feel free to reach out anytime you require assistance by creating a new post.
Thanks,
Ali Adam
Hello! Thank you for contacting us via your private support case. This issue is now resolved. Please let us know if you have anymore questions or concerns. We are here 24/7!
-Mitchell
Hello:
I just received my bill and notice it is approximately $20 higher again - total is $206.32. I am trying to understand why the $20 credit was removed once again. Thanks
We have reopened your private support case regarding your billing issue.
Start a new topic or ask questions in the open forum.
