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call forward feature not working on remote app on ipad

josie1955
Enthusiast - Level 1
‎11-10-2014 05:50 PM
I can not activate called forwarding of my house phone from my ipad or iphone. The pop up box does not allow the ok to work.
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Verizon_Support
Customer Service Rep
‎11-12-2014 08:07 PM

Hi Josie,

Fios Digital Voice is our only phone service that allows you to manage call forwarding on your Fios app.

If you do in fact have Fios Digital Voice, then please try uninstalling and reinstalling your app and let us know if that works.

~Jess

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josie1955
Enthusiast - Level 1
In response to Verizon_Support
‎11-14-2014 09:03 PM
what is the app?? I have it saved as a bookmark!!
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manhattanNYC1
Contributor - Level 2
In response to Verizon_Support
‎11-18-2014 06:25 AM

sign in my account, go to call features, you will see

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josie1955
Enthusiast - Level 1
‎11-18-2014 06:11 AM
What is the app? So that I can install it. I have it saved as a bookmark in safari from the web page. I don't use an app.
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josie1955
Enthusiast - Level 1
‎12-17-2014 04:45 PM
I have use my account. I am able to go as far as the pop up window with the warning that I about to activate call forwarding. When I try to click on OK from my iPhone. It doesn't work it wants to copy the OK. I can activate from my PC, sometimes my iPad but that doesn't always work. But not my iPhone. The feature worked before the iOS update.
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