I totally give up and complaining to Verizon doesn't help. Whenever we have a hard rain, there is static on my home phone. I call & set up an appointment for a day when someone can be home and the technician arrives on the wrong day. Whatever, he states "its fixed" and closes the file. It's not fixed! Wait a few days, and it gets better until another bad rain. The problem I believe stems from a huge corner box that has been there since the 70's. Many of my neighbors have dropped their home phone service also due to static. So it seems to me this is something that Verizon cannot or will not repair. I am now looking for something that doesn't require a "land-line".... it's hopeless going through Verizon.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
