I have an account in collections from 2021. I called in to the account recovery team to try to resolve, but that number directed me just to the generic Verizon wireless customer service. They could not find the collection account. They said I needed to find the account number to pay them, but I don’t have an old bill or email. Anyone I can contact to try to resolve this?
Hello, thank you for reaching out to us. We're sorry for the inconvenience you're going through. We're not sure what number you contacted for our recovery team, but their number is 1-800-852-1922. There might be a possibility that your account has been sold, we recommend checking for additional information with the credit bureaus or any other agency that could have contacted you recently.
~Ivone
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