Account issue

[Nick142]

Recently, I was taken aback when my credit monitoring service alerted me to a substantial dip in my credit score — all because of an alleged outstanding debt with Verizon. This derogatory mark on my credit report slashed my score by over 100 points.

To set the record straight, I have been a loyal Verizon customer since I signed up for service earlier this year. I've made sure to pay every bill promptly, setting up autopay to ensure timely payments. But a couple of months back, I received an unexpected call from a collection agency regarding a supposed Verizon debt. Perplexed, I reached out to Verizon and was informed that all my payments were up to date.

However, as the collection calls persisted, deeper investigations by Verizon revealed an erroneous second account with a balance of around $400, which I had no knowledge of. Through numerous calls and claims initiated with Verizon, I was given assurances that this was an oversight on their part and that they were actively working to rectify it.

But what transpired next was truly alarming and unbelievable. Two weeks ago, my credit monitoring service reported a massive drop in my score, directly linked to this unresolved Verizon issue. This could not have come at a worse time, as I was in the process of seeking credit and this is costing me real money by having much higher interest rates.

Despite dedicating over 15 hours conversing with both the collection agency and Verizon, trying to fix this mess up from Verizon by opening two accounts in my name and social, and getting numerous assurances of resolution from supervisors, the situation remains unchanged. The indifference and incompetence shown by Verizon have been unbelievable.

Much like other posts I’ve seen on this message board, I too have never received any communication from Verizon regarding this erroneous second account. Every assurance to fix their mistake from their end has proven empty, with no callbacks, no resolutions, and continued implications on my credit report. They have even said they would call back at a certain time from a supervisor multiple times and have not followed through. I have never experience such abuse and mistreatment from a company in my life and it’s so disappointing that I’ve wasted this much time of my life dealing this this mistake from this company that is completely unwilling to fix their mistake.

As a committed Verizon customer, I find it profoundly disturbing to be subjected to such an ordeal. It's baffling that Verizon is willing to jeopardize a faithful customer relationship for an error of their making.

The question now looms: How much value does Verizon place on its customers? Is Verizon willing to rectify their mistake and restore my ruined credit score that I proactively tried to reach out and opened multiple cases that they assured me they were working to resolve? Or will they continue on this path of losing their customers and eventually failing as a company??

For now, I am left contemplating my next steps and feel completely mistreated by Verizon that has wasted my time and ruined my credit score for something that I had no responsibility for. And for them to not even try to fix their mistake think this company should not still be in business.

[vzw_customer_support]

We're sorry to read about this whole ordeal and we want to get you to the correct place to get assistance.You can reach the Recovery Operations team by calling 800-852-1922 Monday - Friday from 7:00 AM - 7:00 PM Central Time. ~Peter