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I just found out that I have been receiving calls from a collection agency about a wireless account that I never authorized and never used. Now I have noticed that it has affected my credit score drastically and the customer service agents are not trying to help me get this resolved. They are trying to say that I may have forgotten about this account but there is no usage or any devices sent to me. I want the corporate number but they won’t give it to me. They are going to pay for this.
Oh, no! We are surprised to see you in this situation. Our goal is to help you in the best way possible. We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
I didn’t get a private message. I’m on the chat now
Have you tried using the link for filing a fraud claim?
https://www.verizon.com/about/account-security/overview
Start a new topic or ask questions in the open forum.
