I am writing to express my extreme dissatisfaction with the service I have received from Verizon Wireless in recent weeks, particularly in relation to the activation of a new line for my Apple Watch.
On June 3, 2023, I visited the Verizon ,Garden Way NE, Woodinville, WA 98072 with the intention of a new line for my Apple Watch.
The sales representative assigned a number ending with ****, which unfortunately had activation issues and was never successfully activated.
In my attempt to resolve this issue, I revisited the store, and on the second attempt, a different number ending with **** was assigned.
I have requested online to transfer this number (****) to a desired number ends with **** which got activated finally.
To my dismay, I recently discovered that a bill had been generated for the account associated with the initial numbers (****/****), even though these were never activated or used by me.
This erroneous billing issue has escalated to the point where the account has been handed over to MRS BPO a recovery agency.
When I brought this matter to the attention of your customer service team, I was shocked and disappointed by the response I received.
I was informed that the account associated with the problematic numbers "no longer exists" and that I should address the issue with the third-party
vendor, MRS BPO. This dismissive response is unacceptable, as it was a Verizon Wireless sales representative who initially assigned the faulty numbers, leading to this ongoing ordeal.
To compound matters, I recently discovered that the erroneous billing and account closure information have adversely affected my credit report.
Seeing "Verizon Wireless account closed" on my credit report is not only inaccurate but also damaging to my creditworthiness.
I am deeply frustrated by the lack of accountability and assistance from Verizon Wireless in resolving this matter.
I demand immediate action to rectify the following:
Rectify the billing issue associated with the account ending in ****/****, as I never used or activated those numbers.
Provide a clear resolution to the account handed over to MRS BPO and ensure that it does not negatively impact my credit.
Investigate and correct the inaccurate "Verizon Wireless account closed" information on my credit report.
I expect a prompt and thorough investigation into this matter, along with a written response outlining the actions taken to address and resolve these issues.
Thank you for bringing this to our attention. We are truly sorry about the whole ordeal and would like to review your situation a little closer. I'll be sending you a Private Note, please reply to it, so we can get started.
~Maria
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