For two months now I have been trying to get VZW to do the right thing and refund me the money they charged me when they shouldn't have. I keep getting the same thing, "I will put in a ticket". It seems they are hoping I will forget or give up trying. Not going to happen. I can't believe a company that makes so much money off their customers would treat them this way. It is worse than the government. I hear the Executive Relations Team is the next step. Anyone familiar with it?
We definitely want to make sure that you receive any refunds you qualify for, and we will be glad to help. We contacted you via Private Note to continue assisting you. ~Geo
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