I was billed incorrectly and then told my updated payment would be extended without service interruption. Surprise.. Surprise my service was disconnected and to make it worse I was in the doctors getting diagnosed with Covid and could not make a call due to this error.
Not being able top speak to a human is not okay when dealing with your finances on top of being ill. I am more than upset and feel unwelcome as a customer from Verizon, I need then to find other options to assist customers.
Can someone assist me a way to speak with financial services when human interaction is needed???
A returning customer that feels like they are in a toxic relationship with Verzion
The calls are recorded and should be when agents do not take accurate notes. I have now been on hold via a three way call with Verizion for 1 hour and 30 minutes. I feel like I work for the company at this point.
Why is it so hard to get assistance ??
Is the only way to go in person to a Verizon center? I don't want to do this with Covid! But what other option do I have at this point?
We understand the importance of staying connected at all times, and we will be glad to help. We sent a Private Message to assist you. ~Geo
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