Verizon is unreal I cannot believe after being charged to death by Verizon that you would charge a $10 Agent assistance fee when your app isn't even working correctly when you make payment arrangements on the app it doesn't cooperate and then you want to charge me $10 for an agent of Verizon employee to help me on a Verizon application making a Verizon payment
App issues are definitely not your fault, and you shouldn't be penalized for reaching out when you've already attempted to make a payment using the app. We've sent a Private Message so we can help.
~Jesse
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