I was giving a promise to pay a full balance on August 29. I went to make a phone call today and come to find out they turned my service off. I spoke to a representative and she told me that I have to pay the full amount before they can turn my service back on. She said unfortunately we can restore service because I didnโt keep my promise to pay which is due on the August 29. Please make it make sense. Iโm very disappointed in this Verizon customer service.
Thank you for reaching out to us on this platform. To better assist, please tell us a little more. How did you set up the Promise to Pay? Was the Promise to Pay for the full amount past due?
~Maria
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