Changing banks and trying to re-set up auto pay
2Tru1
Enthusiast - Level 2

My wireless account is 17 years old. I have been on paperless billing for many years. My bank bill pay service sends payment every month after I review my bill online and authorize payment. I am changing banks now. New bank says Verizon is eligible for eBill. I filled it all out and system rejects setting up eBill with this message 

‘Your account is already successfully enrolled in the eBill program. Please contact Verizon Wireless for details’. But it’s not.

I have chatted or called into Verizon 3 times. They can’t see any eBill set up. They tried to help me set up auto pay instead. It was unsuccessful as there is a message that states ‘You are unable to manage Auto Pay due to previous payment history and restricted payment options.’

Maybe I need a supervisor in Financial Services to look at my account? Or tech support?

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5 Replies
vzw_customer_support
Customer Service Rep

Hey there, 2Tru1. We're sorry to learn about the trouble you're running into when trying to set up eBill auto-pay through your bank. We always want to make it easy to manage your account and billing preferences, and would be happy to help. To clarify, did you cancel your eBill auto-pay through your old bank? How did you attempt to set up Auto Pay through Verizon the most recent time? Do you encounter the same error message when using our app and website?

 

~Izzy

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2Tru1
Enthusiast - Level 2

I never had this Verizon bill on my bank bill pay. Read my entry carefully. I only scheduled my payment to be issued through my bank’s bill pay system. I never got a bill from that method. I had to log onto the Verizon site and look up my bill. Now that I have talked to Verizon reps, I see that my next estimated bill has gone up $20! And yet I am still unable to schedule through my bank’s bill pay or Verizon auto pay.  Verizon will be losing a 2 decade customer over this unless it is fixed. Customer service and the supervisor from financial services never called me back. I need assistance. 

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vzw_customer_support
Customer Service Rep

We are here ready to assist should you still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs. We look forward to assisting you. You can find the options here: https://www.verizon.com/support/contact-us/#mobile

~Freddy

JustJoe7
Enthusiast - Level 1

I am being offered a whole $10 to sign up with auto pay. Just doesn’t seem worth allowing Verizon complete access to my $$$. Won’t accept debit card for auto pay. I am so glad you posted this and many other unhappy customers. Verizon can keep their $10. 

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vzw_customer_support
Customer Service Rep

Thank you for taking the time to reach out to share your experience, We would love the opportunity to turn this around with your help. We are here to do a complete review of your account and provide options for the best value. For your privacy, let's continue in a secure channel. Please respond to the private note that follows.

-Deb

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