Collections notice on my credit report
Gaillimhgirl
Enthusiast - Level 1

I have been a mobile phone customer of VZW for over 20 years and my account has always been in good standing. So imagine my surprise when CreditKarma alerted me recently that an entity named Verizon Wireless South had posted a delinquent charge on my credit report for $147!

At no time was I ever notified that there was money owed, and I thought it must be a mistake. 

Several hours later of being transferred and disconnected multiple times, I reached a testy customer service agent who said that when my mother and I joined accounts several years ago (keeping separate phone numbers), my solo account was closed and that's where the last bill was. In a closed account. With the same phone number as I have now. That I have absolutely no access to.  How was I ever supposed to pay the last bill having no idea it was there and zero ability to find it?! It should have been sent to the new merged account. But nothing ever appeared online.

Testy said that it's company policy to ONLY send last bills via snail-mail. Except that I never got one. I didn't move. No last bill was ever sent. Not one phone call from an eager collections agency in all this time. And now the payment is marked in collections/charged off. 

When I told him I needed him to take this off my credit report, Testy snarled he could take my payment, but said no one at Verizon could expunge the charge. 

Why is Verizon treating longtime customers in good standing as delinquent when it's their mismanagement of accounts receivable that is truly delinquent?! 

I was intending on buying property in the next year and this needless antic threatens that. I need this removed from my credit report now, not in 7 years. How do I make that happen?

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Re: Collections notice on my credit report
vzw_customer_support
Customer Service Rep

We're sorry to hear about the issues you're been having with that negative remark on your account. It's extremely important to have a clean record when trying to buy any type of property and we want to make sure you get the help you need. I'll be sending you a Private Note shortly.

~Jesse

Re: Collections notice on my credit report
vzw_customer_support
Customer Service Rep

Thank you for your patience while we got back to you. For help with negative marks on your credit report, we recommend reaching out to the In-House Recovery Team. They're the team in charge of collections accounts and they'll be able to best assist you with your request. You can contact them at 800-852-1922 Mon-Fri 8:00AM - 6:00PM CT. I'm sure they'll be able to help you.

~Jesse

Re: Collections notice on my credit report
Gaillimhgirl
Enthusiast - Level 1

Hi Jesse - Thank you for taking the time to respond. The phone number that you gave is  a very general one that got me transferred multiple times and for which I had to repeat my story over every. single. time. More than once I got disconnected. I do not wish to get caught up in that maze of frustration again. Do you have a more direct number I can call to the In-House Recovery Team? Or an email address?

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Re: Collections notice on my credit report
thechuckstar
Newbie

Jesse,

Is there any way you could contact me directly about this very same issue?

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Re: Collections notice on my credit report
vzw_customer_support
Customer Service Rep

thechuckstar, we understand how concerning it is when you are dealing with an account that may be showing in collections. If you have concerns about something showing on your credit reporting from Verizon, our Recovery Operations Team is who would be able to assist. They are the team in charge of collections accounts and they'll be able to better assist you with your request. You can contact them at 800-852-1922 Mon-Fri 8:00AM - 6:00PM CT.

-Andi

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