I have been a mobile phone customer of VZW for over 20 years and my account has always been in good standing. So imagine my surprise when CreditKarma alerted me recently that an entity named Verizon Wireless South had posted a delinquent charge on my credit report for $147!
At no time was I ever notified that there was money owed, and I thought it must be a mistake.
Several hours later of being transferred and disconnected multiple times, I reached a testy customer service agent who said that when my mother and I joined accounts several years ago (keeping separate phone numbers), my solo account was closed and that's where the last bill was. In a closed account. With the same phone number as I have now. That I have absolutely no access to. How was I ever supposed to pay the last bill having no idea it was there and zero ability to find it?! It should have been sent to the new merged account. But nothing ever appeared online.
Testy said that it's company policy to ONLY send last bills via snail-mail. Except that I never got one. I didn't move. No last bill was ever sent. Not one phone call from an eager collections agency in all this time. And now the payment is marked in collections/charged off.
When I told him I needed him to take this off my credit report, Testy snarled he could take my payment, but said no one at Verizon could expunge the charge.
Why is Verizon treating longtime customers in good standing as delinquent when it's their mismanagement of accounts receivable that is truly delinquent?!
I was intending on buying property in the next year and this needless antic threatens that. I need this removed from my credit report now, not in 7 years. How do I make that happen?
We're sorry to hear about the issues you're been having with that negative remark on your account. It's extremely important to have a clean record when trying to buy any type of property and we want to make sure you get the help you need. I'll be sending you a Private Note shortly.
~Jesse
Jesse,
Is there any way you could contact me directly about this very same issue?
thechuckstar, we understand how concerning it is when you are dealing with an account that may be showing in collections. If you have concerns about something showing on your credit reporting from Verizon, our Recovery Operations Team is who would be able to assist. They are the team in charge of collections accounts and they'll be able to better assist you with your request. You can contact them at 800-852-1922 Mon-Fri 8:00AM - 6:00PM CT.
-Andi
Hi. I am also having the same issue. When I call the number and enter my SSN, it says no account found. So I can't even get past this prompt to talk to someone. Please help!!!
I'm in the exact same boat! So frustrating. I had no idea I had an outstanding balance (for services Verizon said they could not render??) and then it was sent to collections. I just checked my credit score and it's been dinging my credit for ages! I tried to reach Verizon and they say they cannot find my account.
@jjs555 wrote: Hi. I am also having the same issue. When I call the number and enter my SSN, it says no account found. So I can't even get past this prompt to talk to someone. Please help!!!
jjs555, I'm sorry that option didn't help provide more information. In order to find the best way to address this issue, we'll need a few more details. As part of that I'm sending a Private Message, so we can get that information.
-John
Hi Jesse can you help me too I have the same problem, [email address removed per the Verizon Terms of Service]
Thank you for lifting your concern about credit reporting. Please connect with our In House Recovery Team at 800-852-1922 Mon-Fri 8:00AM - 6:00PM CT.
-Melissa
Thank you for your patience while we got back to you. For help with negative marks on your credit report, we recommend reaching out to the In-House Recovery Team. They're the team in charge of collections accounts and they'll be able to best assist you with your request. You can contact them at 800-852-1922 Mon-Fri 8:00AM - 6:00PM CT. I'm sure they'll be able to help you.
~Jesse
Hi Jesse - Thank you for taking the time to respond. The phone number that you gave is a very general one that got me transferred multiple times and for which I had to repeat my story over every. single. time. More than once I got disconnected. I do not wish to get caught up in that maze of frustration again. Do you have a more direct number I can call to the In-House Recovery Team? Or an email address?
Im having the same issue. Iโm literally looking into other phone carriers now. I call the โgeneralโ number. Get transferred multiple times, disconnected multiple times. Iโm done with it. Just gonna dispute with the bureaus and move to another carrier
I have this same issue spent over an hour getting bounced around nobody could identify where charge was coming from and got transfered many times 16 year verizon customer looking to get new cell company now
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