Collections

[Tamiaty20]

Hi I recently lost my job after missing work due to an abusive relationship . I received an email stating that my account is being sent to collections, and I have until the end of the month to pay it. I just received a new job offer but it doesn’t start until the middle of July. I spoke with Customer Service and they informed me that I could not get an extension. If my account was to be sent to collections is there anyway I cannot it out of collections and my account restored?

[vzw_customer_support · Accepted solution]

We understand these are tough times, and we hope with all our heart that you are doing better. We also want to congratulate you on your new job. We want to help you as much as possible.

In order to receive all available options, we would like to ask you to please reach out to our Financial Services department. They will be able to provide with the best possible resolution. They can be reached at 866-266-1445. ~Geo

[vzw_customer_support]

Hello! If you still need assistance, reply to our previous message, so we can get started.

~Maria

[Tamiaty20]

Hi I still need assistance if possible 

[vzw_customer_support]

Hello, Tamiaty20, thank you for reaching out. We would certainly love to help in any way possible. What can we do to further assist? Have you been able to reach out to Financial Services in order to set up payment arrangements for the balance on your account?

-Lauren