Hello. I have been your client for a year, in February 2023 I switched to AT&T. But you kept sending me payments for 5 months. At the same time, in my personal account there is information that my number is disabled for you. And what I see now in the bank, you did on me (It looks like you received a major derogatory mark on your credit report for your account with VERIZON WIRELESS). My credit score fell down 70 points. This is a gross mistake. Cancel your report.
Account number ending in: *****
Good afternoon. We are truly sorry to learn you are no longer part of the Verizon family. Let us help and take a closer look to the account. I'll be sending you a Private Note, please reply to it, so we can get started.
~Maria
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