Disconnected after payment arrangement

Miss21
Newbie

I have a payment arrangement that has been scheduled and Verizon disconnected my service 2 days before the arrangement. I am unable to speak with a human regarding this issue so I am out of luck in an emergency situation. What is the point in telling customers the payment arrangement will stop the disconnection if it wonโ€™t? 

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vzw_customer_support
Customer Service Rep

We are definitely here to help. We sent a Private Message to assist. 

~Geo

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