Been a loyal customer since Verizon acquired Altel. I have had a max of 9 devices and 3 connected devices. The sham-demic(covid) and cancer caused some upheaval in finances. Had top tier financing 8k+. hit a 6-month hard spell where everything was late. I've been back on top for over a year now. And kids and wife want to upgrade. I have 3 devices with a grand total of $340 dollars left to pay off and I owe nothing on everything I own. I have paid off over 20 devices, tablets, watches, air pods and other accessories thru Verizon. Why did they all of a sudden take the position that your payment history with Verizon and the length of time I've been a loyal customer mean nothing. The fact the customer service doesn't even have an available email address for their number of failures. I'm seriously considering throwing away 10+ years of loyal service as they can't get me someone on the phone who speaks English as a primary language or at least intelligible English. Nor can anyone seem to have the authority to get something done. What happened to actual customer service and solving customers concerns?
jdrury77 We appreciate your years of loyal service with Verizon. There are different factors that can impact an account's finance limit for device payments and that amount can change during the tenure of an account. Please see these FAQs for common questions related to device payment and the financing amount. Please let us know if you have additional concerns that we can address.
https://www.verizon.com/support/device-payment-faqs/#item1
-Andi
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