Why cant we get answers from the fraud team? I placed an order went through the verificatiion process and got my order completed. Went to store to pick it up .get there to pay and no thats not possible and they claim they have to run a new application even after i show them i placed an online order and the sales guy said they could. the reason for coming to the store was to pay due to the online payment system not taking my cards . After doing another app my account was placed on a credit hold . Call the fraud team i get zero answers, nothing i tell them what happened at the store still they repeat the same thing they cant tell me anything ask for a manager and he tells me the exact thing. i need a written explanation why my account is on credit hold and a way to verify or fix this mess. this is a common problem and people are sick of it. we deserve answers and verizon needs to put a new policy/system in place asap or maybe hire a company that can actually provide fraud support. the third party company now is not capable of doing there job. Its coming everyone needs to go to BBB file a complaint and get the ball rolling I wasted hours on this . We follow their terms and they never stick by them. Quit letting these companies get over on us by not doing what they say. VERIZON, can i have an explanation please.
We're sorry to learn of your experience with trying to get your order completed, NerdyGuy. A credit hold can be for a number of reasons and our Activations team will be able to find out more about your application hold. Our Activations team can be reached at 800-922-0204. If there is a Fraud hold, only our Fraud team would be able to check on this hold. Did the Fraud team provide any additional details as to why there is a hold through the Fraud team?
-Danielle
no mam. I made at least four calls
Called them and same circle talk they cant help and to call the fraud team but they cant tell you anything either. its a shame that so many people are being done like this and verizon has no answers. im pretty sure by law verizon is required to notify us and tell us we are denied,
Sending you a Private Note so we can validate your account and review.
-Kaye
Hi NerdyGuy, just checking in to see if our assistance is still needed. Let us know. We are here to help! -Red
Just checking in to see if youstill needed help. Please let us know if we can be of additional assistance.
-Kaye
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