I can't pay my bill
Mets1982
Newbie
I can't pay this bill. I'm homeless. I was evicted from my house in January and I was in a Psych Ward for about a month and couldn't work. I was at a Warming Center where I slept on the floor for 2 weeks and hardly showered because there weren't any showers there. 
I'm at a shelter now and can't work because I have a SEVERE mental illness. Basically, I've hardly been to work in a few months. I wasn't sure where I was going to sleep or eat.
 
I've had internet on and off for 2 days. It was fine yesterday afternoon and night and early this morning. Then it happened again. I must called Verizon a half dozen times this morning alone. I called 4 different phone numbers and it led back to the same thing, Verizon Financial Services. I got NOWHERE using my 5g phone. I used my flip phone and got through twice. They told me my service is suspended even though I'm on the internet right now.
 
I have a payment arrangement due on May 23 and June 7 but apparently that's not enough. I was under the impression I'd have until May 23 before I get shut off.
 
Verizon has been awful to me. They've shut me off when I've had more time to pay the bill.  I got shut off on 12/31/22 and called that Monday and were able to suppress the account and turn me back on. Why didn't they tell me that on 12/31/22?
 
Plus, at first I purchased a 4g phone and spent over 200 dollars on it. I chatted with 6 different people on that day because the apps would freeze and my internet would buffer.
Turns out when I went back to the Verizon store, I was told that the phone is old and shouldn't have been sold to me. Got no refund at that time. 
 
I was EVICTED from my home in January of this year. I lost my mom 5 years ago, I lost my home, my photos and Momentos, EVERYTHING is gone.
 
I spent time in a Psych Ward for about a month. Then I slept on a floor for 2 weeks. Now, I'm at a shelter. I have no money because I haven't been working and I have a SEVERE Mental illness which is why I can't drive and have SEVERE Anxiety and stress over public transportation.
 
Can you or anyone help me at all???!!
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Re: I can't pay my bill
vzw_customer_support
Customer Service Rep

We are sorry to read that you are going through this tough situation, and we know how important it is to make sure that you stay connected during this difficult time. We have sent you a private note to better assist you.

~Freddy

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Re: I can't pay my bill
vzw_customer_support
Customer Service Rep

Hello, just a friendly following up regarding your billing/payment dilemma. Our goal is to offer the support you need. Feel free to authenticate the service using the link above to further assist you. ~Gilbert

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