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I began my 30-day trial period for Verizon 5G Home Internet on May 1, 2024. Because of an unexpected move in mid-May and better internet services being offered in the new location, I disconnected my Verizon home internet services on May 28, 2024. However, I am now being billed $54 for the period of May 31, 2024 - June 30, 2024, a period in which I did not have home internet services active.
I am able to enter a live chat when logged out but am then prompted to sign in. After signing in, the live chat option is no longer visible, or, in places such as the customer support page, I am met with an endless spinning loading icon. I have also attempted to call several support phone numbers. Because I do not have a Verizon phone number, as home internet is the only Verizon service that I have utilized, I am entirely unable to reach a human representative. This has been a very frustrating experience and I would like to know how I can get in contact with someone who can help me resolve this billing issue. Thank you.
We want to make sure you're able to get the help you need with your billing, and we're going to do everything we can to help you. If you have one of your bills, your 5G Home Internet phone number will be printed on that bill. We're sending you a Private Message so we can help.
~Jesse
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