I need to talk to a supervisor or a manager. I was charged $1600+ for a trade in. I sent the phone back already and I gave them the tracking number. I was told that the device has made it to the warehouse but my bill still hasn't been adjusted to reflect it. This has been going on for weeks now and no one will let me speak to a manager. I'm constantly having to explain the situation every time I call. The representatives always say they will put the information in the notes on my account but I still have to go over everything every time. How do I get in touch with someone higher up because at this point Verizon is giving me the runaround. I have been with Verizon for 9 years and have never experienced poor customer service like this.
@dda28821 wrote: I need to talk to a supervisor or a manager. I was charged $1600+ for a trade in. I sent the phone back already and I gave them the tracking number. I was told that the device has made it to the warehouse but my bill still hasn't been adjusted to reflect it. This has been going on for weeks now and no one will let me speak to a manager. I'm constantly having to explain the situation every time I call. The representatives always say they will put the information in the notes on my account but I still have to go over everything every time. How do I get in touch with someone higher up because at this point Verizon is giving me the runaround. I have been with Verizon for 9 years and have never experienced poor customer service like this.
dda228821, being able to get a trade-in promotion is always excellent. I used one over the summer, to aid in finally getting something new and retiring my old iPhone 7 Plus. I'm sorry that it's been diffuclt trying to get this resolved, and for sure want to help get things cleared up with you. As part of that, I'll be sending a Private Message soon, so we can get more information and resolve this.
-John
Start a new topic or ask questions in the open forum.
