PAID Account closed and Verizon reported me- how to remove this from my credit???! Please Help !
sponna123
Enthusiast - Level 2

 

 

I was with Verizon for years and when I closed my account in December the app told me I had zero balance.
I closed the account with customer service, I had some outstanding trade-in and rebates pending and had them apply the credit toward the final bill and I paid off the remaining balance.
I was out of the country for few months due to a family emergency.
there were no bills/letters from Verizon or a credit collection agency- I checked my credit score to find out that its reported as outstanding balance and my score dropped 200 points.
I tried calling debit collectors they don't have the option to remove them.
Please please please help me!

I was with Verizon for years and also you guys are preferred vendors for my employer.
I never was late in any payment and would love any help provided please
Please please please help me !!!

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8 Replies
vzw_customer_support
Customer Service Rep

Hello, sponna123, I just wanted to check in to let you know that we are here to help with your account concern. Please provide additional details requested earlier so we can best assist you.

-Lauren

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sponna123
Enthusiast - Level 2

I was with Verizon for years and when I closed my account in December,

I had some trade-in credits and rebates not applied correctly, I called a customer service representative to close the account and paid all the balance due - I confirmed and reconfirmed that my balance will be ZERO and credits will be applied and then closed my account. 

I have been with Verizon for years, even Verizon is my preferred wireless provider for my employer.   I never missed a payment OR had delays in paying my bill ever.

 I had to travel out of the country for 2 months due to a family emergency and came back to realize that no one at Verizon can help me.  The credit flag on my account reduced my credit score by 200 points, I 

I never got any bills, I checked my credit report and called the number there connecting me to  I a debt collector! Verizon is unreachable and I want them to remove this from my credit as I paid.  I have not been deliquent with them and it is not right just because you leave the company that they put you to collections and drop your credit score.

Please please please help me !!  

vzw_customer_support
Customer Service Rep

We are truly sorry to see you in this Verizon account dilemma. We know the importance of protecting and keeping a good credit score/report. Our goal is to offer the support you need. We sent you a Private Note, please review at your best convenience. ~Gilbert

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vzw_customer_support
Customer Service Rep

We are truly sorry to learn you are no longer part of the Verizon family! To better assist you, tell us a little more. When did you close the account? Do you recall when was your billing cycle closing date?

~Maria

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phodge1952
Enthusiast - Level 1

How was this resolved? All the private messaging doesn't help your customers who have a similar problem

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vzw_customer_support
Customer Service Rep

Hi Phodge, we understand the importance of getting your credit concern straightened out. If the balance is being reflected with a collections company you would need to contact them directly to dispute it. 

-Melissa

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sponna123
Enthusiast - Level 2

Hi Maria,

  My last bill was Sep-29th - as per the collection, it shows a 400 balance on my account. The exact amount is 400. Can you please email me or call me 

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sponna123
Enthusiast - Level 2

Please call me {edited for privacy} or please provide me direct phone number to call you ( email - [email address removed per the Verizon Terms of Service])

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