Are there any programs to help with past due balances if you can’t pay? I spent four hours trying to get in touch with someone this morning for them to tell me there’s nothing to do. She kept repeating the same sentence to it made me wonder if she just didn’t want to help. I’m not wasting another four hours to find out.
We are sorry to read that you had this negative experience, as we know how important it is to remain connected, we'll be glad to help. In this case, we do offer the option to make payment arrangements if your service has not been suspended. You can find the details here: https://www.verizon.com/support/promise-to-pay-faqs/
~Freddy
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