Verizon,
I can’t express the anger and frustration for what I had to go through within this past week.
On 10/4/2024 I had my service shut off 35mins before my exam. I spoke to costumer/financial services before the incident to extend my payment. We made an agreement to pay by next week. On 10/04/2024 around 5:35pm, service was suspended and was brought back on around 7pm. Due to that error, I couldn’t inform my professor about the incident that happened. I ended up failing the Exam. It was my first exam of the term… after everything happened, I contacted Verizon again to make sure this won’t happen. Verizon informed me multiple times, I won’t have my service suspended before the 11th. YESTERDAY 10/09/2024. I WAS IN A MIDDLE OF MY EXAM AROUND 1ish and MY SERVICE WAS SUSPENDED ONCE AGAIN! I PREVIOUSLY CONTACTED AN AGENT AND THEY NOTATED ON MY ACCOUNT ABOUT EVERYTHING. I WAS IN A MIDDLE OF MY EXAM!!! I WAS ABLE TO SPEAK TO A AGENT NAME Sergio. He helped and brought my service back on. It took over an hour and I submitted my exam as it is. I ONLY FINISHED 61%. THIS IS THE 2nd time THAT HAPPENED THAT MY SERVICE WAS SUSPENDED BEFORE THE DATE WHICH IS 10/11/024. I PLEADED WITH MY PROFESSOR BUT HE WASNT ABLE TO DO ANYTHING FOR ME. THIS INCIDENT OCCURRED TWICE IN 5 days AND DUE TO THAT I FAILED BOTH EXAMS.! IM AM TIRED AND STRESSED. COLLEGE JUST STARTED IN AUGUST AND I HAVE 2 FAILED EXAMS ON MY RECORD. Only option FOR ME IS TO WITHDRAW MY CLASSES TO AVOID THAT BEING ON MY TRANSCRIPT BUT IT COST 900 PER CLASS AND IM A BROKE COLLEGE STUDENT. I AM HEARTBROKEN to the extend of not knoWING what to do anymore. VERIZON TOLD ME I DONT HAVE TO WORRY ABOUT ANYTHING AS LONG AS I PAID BEFORE THE 11th. I’m just really stressed.
We are truly sorry about the whole ordeal. I am confident that our Financial Services team of experts can help to set up an extended payment arrangement, and make sure your service is not suspended until the plan payment takes effect. Please contact them at your earliest convenience at: 1-866-266-1445. All week from 7am-7pm ET.
~Maria
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