I made my promise to lay on Friday for 197 and now my phone are turned off this is ridiculous I’m about to switch to a different phone service
We are sorry to read that you had this issue with your services as we know how important it is to stay connected. For what date was your promise to pay set up?
~Freddy
Nov 15th was my promise to pay date
Thank you for that additional information. Arrangements made after your due date do not secure service: https://www.verizon.com/support/promise-to-pay-faqs/, once the account is suspended, paying the past due is the only way to restore services. Please let us know if you have additional questions.
-Melissa
Start a new topic or ask questions in the open forum.
