Service disconnected after making payment arrangements

[Dresii]

I’ve been a loyal Verizon customer for over 7 years. Never missed a payment to where my services was disconnected, never had any major issues. Recently I fell on a hardship & set up a payment arrangement. The first payment arrangement went through with no issue, the second for $92.63 did not so I set up another one 3 days away on my pay day.

They then disconnected my service for 1 missed payment of $92.63, I explained to them the payment would be made in 3 days but it’s imperative that I have my service because I need my phone for work. They don’t budge. They tell me to pay any amount towards the arrangement they assure me my service will be temporarily restored until I pay the arrangement on the arrangement date.

I paid them my last $7 that I had for the rest of the week & they accepted it & told me my services would be back on, they DID NOT honor their word. Instead they told me it wasn’t enough, & that my services would still remain disconnected.

I get wrote up at work for not having my phone.

Day 2 I contact them again letting them know of the miscommunication I received & they acknowledged wrong doing on their end & accepted full responsibility but still refused to turn on my service so I would not get in any more trouble at work.

The balance is now $85.

I beg them to turn the services on temporarily so I can prevent from getting into further trouble at work. They tell me to pay more money before my arrangement date…

I was written up again at work & suspended without out pay..

They keep telling me to contact the financial team but that’s impossible IF MY SERVICE IS OFF!!!!!!!

This is again all over $85 balance. My card is on file for it to be automatically taken out on my payday. I have never had any other issues. I don’t know what other or more proof this company needed but they just cost me my employment over $92.63.

I will be switching providers asap!

I hope they are happy & enjoy my mere penny to their billions. 

[vzw_customer_support]

Hello, Dresii, we know it's important for you to have active service and we want to help make sure you get the help you need. So we can better assist, we will be reaching out via Private Message.

-Lauren