Unable to access account to get pin

KalebB420
Newbie

Hey all, maybe someone who sees this can offer a solution. I ordered a phone online for in-store pick up and went to go pick it up but the Pin associated with the account would not work. I go log in to the  account and I'm hit with "Looks like something went wrong." Followed by "We encountered an error while processing your request. Please wait a few minutes and try again later." Multiple devices I've tried and nothing seems to work. Anyone have a solution?

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vzw_customer_support
Community Manager
Community Manager

You having access to your account is important to us. I am sending you a Private Note so we can work together to get this resolved

-Kaye

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