Dear Verizon Community,
I am writing to share my distressing experience with Verizon, give you all heads up to not become a victim of the very shady practices of Verizon, and to seek urgent assistance regarding an unjust collection that has negatively impacted my credit score.
First and foremost, let me emphasize that my family had been loyal Verizon customers for several years. However, due to personal circumstances, on November 25th, 2022 we transferred our cell numbers from Verizon to the other wireless. As you all know you HAVE to pay all the outstanding balances before they provide you with a number pin so that you can transfer the numbers. I repeat: the company WON'T let you go until all the bills paid in full. Of course I did pay them all in full as per Verizon's requirement. The fact that I legitimately got the pin from the company is a clear evidence that I had no outstanding balance with Verizon.
To my surprise, on December 10th, 2022, I noticed an unexpected charge of $35.92 posted by Verizon to my bank account. Again understanding that Verizon does not allow number transfers unless all bills are paid in full, I believed this charge to be a mistake. Unfortunately, my attempts to reach out to Verizon were met with numerous obstacles.
My access to the Verizon app had already been closed, and there seemed to be no way to reach a human representative via phone. Even when my wife visited the local Verizon store seeking assistance, they were unable to provide any help beyond suggesting a call to Verizon. Consequently, I had no choice but to dispute the charge with my bank.
Regrettably, Verizon never appealed the dispute or made any effort to contact me regarding the charge. I eventually forgot about it until May 8th, 2023, when I discovered that Verizon had reported the $74.54(!!!) collection on my credit score. This insane and villainous act caused my credit score to plummet by a staggering 137(!!!) points, significantly jeopardizing my ability to secure a mortgage for the house I am in the process of buying.
Desperate to resolve this matter and understanding the importance of my credit score in securing a home, I immediately contacted Verizon. However, their automated system redirected my call to the collection agency, preventing me from communicating directly with Verizon representatives. In a state of distress, I pleaded with the collection agency, offering to pay any amount requested, as long as the collection was removed from my credit report. They informed me that only Verizon could remove the collection after payment. Again since Verizon already transferred my account to the collection I could talk to them only after the debt is paid and transferred back to Verizon. And the collection manager was clearily positive about the removal of the collection after it's paid in full. Again I'm in the middle of buying my first house and I didn't care about inconsistency of the bill or if it's fair at all.
Driven by my urgent need to salvage my credit score, I promptly paid the full amount requested by Verizon. Following the processing of the payment, I was finally able to speak with Verizon representatives. To my dismay, they flatly refused to remove the collection, displaying shocking rudeness and lack of empathy. As a loyal customer who had entrusted my family's communication needs to Verizon for years, I was appalled by their unprofessional behavior.
Furthermore, Verizon failed to provide a meaningful explanation for the charge or a proper itemized bill, demanding an additional $5 for that basic request. When I asked to speak with a supervisor, I was met with a dismissive response, claiming that no supervisors were available and insinuating that they would not provide any resolution even if they were.
As a father of four and someone in the process of purchasing a home, this ordeal has had profound consequences for me and my family. As a father of four, this has caused me significant distress and financial extreme hardship. Verizon's shady charge of $35.92, which later elevated to $74.54, has ruined my credit score for no reason. The company has not explained why they charged me, nor have they shown any willingness to rectify the situation. I find this behavior to be unprofessional, unethical, and vengeful towards ex-customers. Verizon's actions, charging me nearly three weeks after I closed my account and subsequently damaging my credit score without just cause, feel like nothing short of a demonstration of power and revenge. The company has not explained why they charged me, nor have they shown any willingness to rectify the situation. I find this behavior to be unprofessional, unethical, and vengeful towards ex-customers. Again it feels nothing but REVENGE.
First of all, I demand that Verizon remove the collection from my credit score immediately. I also request an itemized bill for the charge of $35.92 and explanation why it was delayed.
Second, I urge the community to get the written confirmation from Verizon indicating that all the bills are paid in full if you decided to cancel the service. Don't fall into the nasty trap.
I urge Verizon to take this matter seriously and rectify the situation promptly. If not, I will escalate this issue to higher authorities and share my experience with as many people/YouTube channels as possible to warn them of the unethical practices of Verizon and what the company does to its ex-customers credit score. I promise I will fight for my family.
To whom it may concerned. No Verizon employer reached out to me. NONE. I will NEVER return to Verizon. You are liars!
We're sorry to hear about the issues you're currently facing and we don't want you to have any problems with your home purchase. We'd be happy to take a look at the situation and we'll send you a Private Note shortly.