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VZ billing
Danno2023
Newbie
‎10-13-2023 08:11 AM

I have spent months trying to resolve a VZ mistake and it is only getting worse. I sent the router back via FedEx .  It clearly shows it was received, yet the bills kept coming and I kept calling.

Instead of fixing the mistake VZ doubled down and sent me to collections and my credit rating took a hit. I spoke to the collections people and they said they closed the case and sent it back to VZ. When I call VZ financial services dept, they tell me to call the collections people. Round and round I go, when will it stop? Do I have to do the FCRA scorched earth approach?

I found this out when I went to buy a car and my 800+ rating was severely degraded - thanks to VZ. Who can I talk to in order to $0 my account and send a rescind letter to the Credit agencies?

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vzw_customer_support
Customer Service Rep
‎10-15-2023 08:18 AM

Thank you for reaching out in regard to your collections concerns. As we will need to get more in depth we will be sending a Private Note. 

-Melissa

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Danno2023
Newbie
In response to vzw_customer_support
‎10-15-2023 04:34 PM

Acct # [Edited for Privacy] was closed and completed on 12/05/22 at 4:14pm. VZ did not complete the transaction, instead sent it to collections. It is documented and competed. Please fix it.

The router was received by FedEx yet you sent me to collections, damaging my credit rating. Fix it - please and thank you.

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Danno2023
Newbie
‎10-15-2023 04:25 PM

I have spent hours and hours over days and months with no resolution. Until it is resolved I will spend my free time posting this over and over and over again. I do not know how to resolve this any other way. I hope VZ can fix it. 

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vzw_customer_support
Customer Service Rep
In response to Danno2023
‎10-17-2023 04:30 PM

Hello, Danno2023. Help is here as you definitely deserve answers and a resolution on your billing concerns. I have sent you a Private Note. Please be sure to check it for additional assistnace. 

-Natasha

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Danno2023
Newbie
In response to vzw_customer_support
‎10-18-2023 08:26 AM

I don't need notes, I need VZ to zero balance this account and make it go away.

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KH-OrnEsh
Moderator Emeritus
In response to Danno2023
‎10-18-2023 08:29 AM

@Danno2023 

To see private messages sent to you and to get your issue resolved, please click on  the envelop at the top right of the page.  

Screen Shot 2023-03-08 at 8.39.38 AM.png

To respond to the message, scroll all the way down to the "Reply" box.  

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vzw_customer_support
Customer Service Rep
In response to Danno2023
‎10-20-2023 08:34 AM

We're sorry to read about the situation and we would like to take a look. Is this for a Verizon wireless, or Fios home account? ~Peter

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