Verizon Made my credit score go down

Karscott
Newbie

I pay for my phone monthly as many people do. I pay it on time every month never missed a payment. I go to check my credit score today and it dropped 110 points saying I am missing $1396. It currently says that I have payed off zero% of this and I am just wondering why it keeps asking me every month to pay all of it off because I haven't "payed" any of it. I am just wondering how do I get rid of this charge on my credit when I am paying this off monthly on time and the correct amount.

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vzw_customer_support
Community Manager
Community Manager

We want to provide some guidance on this situation. Have you had service with Verizon previously, aside from the service you have now? ~Peter

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Karscott
Newbie

Yes I called a few months ago saying that I have a outstanding balance even though I pay it off every month on time yet it still keeps popping up.

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vzw_customer_support
Community Manager
Community Manager

Got it, Karscott. We'll be sending a Private Message for further review and assistance.

~Izzy

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